If you are not already using Snapchat to market your pizzeria or QSR location, you are missing out. With eight billion mobile videos currently viewed daily, Snapchat is gaining popularity. In fact, in a recent study from statista it ranks as the most popular social media site among US teens and young adults. Read more
We are very excited to celebrate an employment anniversary with two of SpeedLine’s very own. In today’s competitive job market, it’s unique to find employees who are committed to an organization for the long term. To have two members of the same team celebrating this accomplishment is a special occasion indeed. Let’s take a look at two members of the customer service department who are making a 10-year splash with SpeedLine this summer. Read more
How often do order errors happen? Mistakes chew up time, waste stock, and burn good will with your customers. So how do you avoid entry errors and deliver the right order every time? Customer displays.
One step is to add a customer-facing display at the counter. The instant visual validation helps catch and correct mistakes as they happen. As an added bonus, these displays discourage theft and can increase add-on sales. Read more
As a restaurant owner, food safety and concern for the health of your customers is likely one of your top priorities, and with good reason. As this Pizza Today article points out, your customers are often your neighbors and friends, and in some cases a serious food safety incident could lead to restaurant closure. Read more
Do you know what your slowest-selling pizzas are? Which server sold the most during the last shift? How long it took for your pizzas to get out-the-door last Friday night? Knowing what’s hot and what’s not can be a key to profitability for your pizzeria.
The sales reports in your point of sale system help eliminate the guesswork. Understand what you need for stock, prep, and labor for every shift.
Check out these five key restaurant performance reports to streamline operations and increase profit: Read more
While it’s nice to hear from guests that your food and service are good, it’s even better if they tell a friend—or many friends. Here are some ways to gather and publicize good reviews and attract new customers to try your restaurant: Read more
“Going green” always seems to be in the news, but is it a viable option for your restaurant business? Many operators find it not only makes for good press and creates goodwill with environmentally-conscious customers, but it also saves them money.
Today we look at a few simple strategies for green restaurant operations—and how they can pay off: Read more
What is the first ingredient that comes to mind when you hear the word pizza? Dollars to doughnuts, or should I say pizza wheels, it’s cheese. Although mozzarella continues to be the mainstay for pizza, the pizza industry has seen a rise in new favorites. Here are a few to tease your taste buds: Read more
One of a restaurant’s biggest expenses is labor, and it’s no wonder why. Food preparation, cleaning, cooking, order entry, and serving—so many regular tasks in a restaurant need staff attention to keep you operational. But over scheduling can lead to idle staff and increased costs. Here are just a few ways to use your point of sale system to ensure you have the right number of staff on during a shift.
To keep your restaurant labor costs in check: Read more
Do you know what sets your restaurant apart from the rest? With the multitude of choices customers have in what they eat and where they eat it, how can you be sure you are leaving a lasting impression with your guests?
Check out these tips for providing top notch customer service in an increasingly competitive restaurant market:
Create a Connection—Smile, and the world smiles back. A smiling employee greeting your customers creates a welcoming, relaxed feeling. Coach staff to be aware that gestures such as crossing their arms, playing with their hair, face or clothes, or tapping their fingers can be off-putting. A dazed, bored expression is even worse. Instead, face the customer, and listen—offer suggestions when requested, but listen to what the customer is saying to make sure you get the order right. Read more