Do you know when your delivery driver’s insurance is due? Or when your cook’s FoodSafe certification is scheduled to be renewed?
With all the operational factors you need to monitor every shift, it can be difficult to keep track of every little detail that comes with managing employees. So how can you stay on top of things?
Here are 5 ways to set up your point of sale system to track the details for you: Read more
How important are Millennials in your restaurant marketing strategy?
With more than 80 million people born between 1977 and the mid 1990’s in the United States, Millennials are said to be the most influential audience since the baby boomers. In fact, according to the National Restaurant Association, “Millennials—also known as Generation Y and Generation Now—are a large and diverse market with significant spending power.” Confident, expressive, optimistic, and ready to change the world, Millennials are a group that think and behave different from other generations. Read more
A lot goes into a technology decision, and no one likes to make a mistake. But sometimes the fear of making a wrong choice causes restaurant operators and technology committees to place too much weight on specific factors:
- Some focus on things like longevity, install base, and references—because there’s a comfort factor in choosing an established partner.
- Others focus on a specific technology or feature—because they want something modern and new.
And absolutely, those are valid considerations.
But when fit doesn’t get equal weight with function in the decision, you can end up with a quality solution that doesn’t fit your business. Read more
Have you considered implementing a loyalty program in your restaurant?
Studies show that it costs substantially more to acquire a new customer than to keep existing customers coming back. And implementing the right loyalty program can help. According to Hubspot, “a 5% increase in customer retention can lead to a 25-100% increase in profit for your company.” And beyond sales, loyalty programs help pizza operators increase brand loyalty, and maximize the lifetime value of their customers. Read more
How important is technical support for your restaurant point of sale system?
In a perfect world, your POS works round the clock, 24/7, without a hitch. But every restaurant operator knows that from time to time (Murphy’s Law would say at the most inconvenient time) you may need help with your POS system. You may need help to troubleshoot a hardware failure or add special pricing for a package deal. You may need answers to routine questions, or refresher training to help you improve performance or streamline operations.
When a hard drive fails in the middle of your Friday night rush, how critical is it that you have a qualified support technician at your call? Read more
Considering a franchise? Pizza is big business. First introduced in New York City in 1905, pizza has taken the US by storm. In 2015, according to Statista, the pizza industry saw over 38 billion dollars in sales in the United States. Pizza is so big, that if Americans could choose to eat only one food for the remainder of their lives, they say it would have to be pizza, as mentioned in the Pizza Industry Analysis 2016.
You might be thinking that you want to get in on this—and if you are, your first decision is whether to buy a franchise or start an independent restaurant. It’s a big decision, and one you don’t want to take lightly. As mentioned by Eddy Goldberg in the How-to Franchise Guide, your decision making process should begin with a self-assessment. Ask yourself a few questions: Do I need creative control over the business, or am I more comfortable in an environment where the business model is pre-determined? Will my budget account for the franchising fees? Many people who have bought franchises have enjoyed the benefits of a franchise including: brand awareness, purchasing in economies of scale, marketing and peer support, internal training and franchisor support. Read more
Do you know how your restaurant sales compare day to day? As a restaurant owner, you are always monitoring operations to decrease expenses and increase profit. Beyond order entry, your point of sale system provides detailed reporting of inventory, sales, marketing, and labor performance—which all have a direct impact on profit.
By reviewing POS reports, you can get the financial facts and make informed decisions to streamline operations and increase profit. Pedro Galetti of Mozzarella de Bufala describes the impact in his pizzerias: “With SpeedLine, I can generate reports, I can do my schedules in store manager, I can control—really control—the stores,” says Galetti. Read more
Late deliveries, cold pizza, unhappy customers. One of the biggest pain points for many pizzerias today is delivery management. If you’re not using technology to manage your deliveries, your delivery service is less profitable than it could be.
Delivery management and speed of service go hand in hand. Today, we look at ways to streamline delivery operations and increase speed of service for your delivery customers, looking at three specific areas: Read more
It’s not every day a customer brings you flowers.
The best moment at this year’s Pizza Expo had to be the special delivery of a bright and beautiful bouquet of flowers, accompanied by a thank you letter and this great photo of the high-energy team at Dagwoods.
We couldn’t resist honoring them right back as our Customer of the Month.
More than your average pizza joint, Dagwoods of Santa Monica has delighted local crowd with great pizza, pastas, and more for generations. Owner Edward Han started working at Dagwoods 15 years ago, and has since taken over from his parents, who have retired from the day to day. Their retirement offered new challenges for Han. He has grown the business through hard work, perfecting the traditional Dagwoods recipes to deliver the best pizza in the area.
Do you receive orders from third-party sites like GrubHub or Doordash?
Restaurants today are accepting orders from a growing number of restaurant aggregator and third-party ordering sites. These sites can be an important sales channel for restaurants in major markets—and are becoming more popular across the country. Although they may charge more than other online ordering providers, in the right market, third-party ordering sites can attract a lot of new business. Read more