From the Archives: 4 Ways Restaurant Operators Can Turn Negative Reviews into Positive Conversations on Social Media

thumbs-up-downThis week we revisit  popular post on On Point since it was originally published two years ago—on a topic that has only grown in importance since then.

At the 2013 International Pizza Expo, I attended an excellent Social Media Roundtable discussion moderated by marketing specialist Joel Cohen and led by panelists who make extensive use of social media in their pizza businesses. During the Q & A, an operator stepped up to the mike to ask, “How do I prevent negative posts?” Of course the short answer to that is, “You can’t.” But the panelists had some great advice on how to deal with negative reviews—an inevitability even for the best restaurants. Read more

Is EDDM Right for You?

Have you just opened a new location? Do you want to create awareness with potential customers in your trade area? If the answer to either of these questions is yes, then it’s worth investigating Every Door Direct Mail (EDDM) as another tool to use in your marketing campaigns.

EDDM

In Canada? The Canada Post AdMail service is similar to EDDM. Read more

Restaurant Marketing:

Boomers & Millennials Prefer Web and Mobile Ordering to Talking on the Phone

mac-459196_1280Customers are becoming more averse to talking on the phone, commented Domino’s CEO David Lawton in a Bloomberg Business story. “We look at surveys of our customers, and they’re pretty clear in telling us they like ordering on digital better than talking on the telephone.” Making it easy to avoid that call eliminates one reason for them to order from someone else. Read more

Restaurant Marketing: Word of Mouth Through Story-Telling

Image credit: Jill Clardy, Flickr, Creative Commons

Image credit: Jill Clardy, Flickr, Creative Commons

When deciding where to eat, today’s consumers have a lot of choices. At the International Pizza Expo in March, speaker Joel Cohen shared some ways to make sure your restaurant comes to mind first. He asserts that word of mouth is the number one way to do that. Read more

Pizza Expo 2015: Around the Show

Expo20151The SpeedLine team returned last week from the 31st International Pizza Expo: the largest pizza show in the world, and also the tastiest trade show around.

The highlight for our team was the opportunity to talk with current customers and meet new ones. Hot topics this year included web and mobile ordering, delivery management and marketing to Millennials. Read more

Pizza Expo 2015 Day 2

See SpeedLine at the show.Point of sale shoppers at Pizza Expo represent new concepts and established ones, small carryout shops, dine-in restaurants, and busy delcos. Some have experience with multiple POS systems, and some are still using pen and paper to take orders and spreadsheets to manage the business. Read more

Pizza Expo Day 1

See SpeedLine at the show.The Pizza Expo show floor opened this morning with a press of restaurant operators lined up to explore new goods and services for their businesses. Point of sale shoppers were searching out new options to ramp up online ordering, improve delivery efficiency, and increase customer sales and loyalty. Read more

We’re Off to Pizza Expo: Some Highlights

If we missed you at the Multi-Unit Restaurant Technology Conference (MURTEC) this past week, we’ll be in Vegas again this coming week, in booth #1327 at the International Pizza Expo.

Pizza Expo runs March 23-26 at the Las Vegas Convention Center; this is the largest show for the pizza industry. Now in its 31st year, the International Pizza Expo includes a packed exhibition floor, five days of keynotes, seminars, demo events and much more.

We invite you to visit us at booth # 1327 where you can learn from current SpeedLine users how to save time and money at the point of sale. Plus fill out a quick survey to and bring it by the booth. You’ll get a Benchmarking Report to see how your business compares to other pizza restaurants, and an entry to win $250. And if you are considering a new POS system, you’ll find the best prices at Pizza Expo. Don’t miss out on the year’s best deal on the POS system more pizza chains choose. Read more

Is it Time to Upgrade your POS? Take the Quiz

scrap-monitorsBusy restaurant operators can make do with old technology for a long time—putting up with minor annoyances and slowdowns. But dealing with old POS hardware and software is more than just a time drain—your bottom line can be taking a hit too.

Take this quiz to see if it’s time to upgrade.

Read more

MURTEC and Pizza Expo: Crash Course in Restaurant Tech

See SpeedLine at the show.Trade show season is in full swing in our industry this month, with the Multi-Unit Restaurant Technology Conference (MURTEC) today through Thursday, and the International Pizza Expo next week.

We look forward to these events every year for the opportunity to meet up with customers, make new contacts and get inspired. The seminar programming provides incredible value, and at MURTEC, the newest innovations in restaurant technology take center stage in the exhibition hall.

  • Come see SpeedLine at MURTEC booth 7 for the latest innovations in pizza and delivery technology.
  • Ask us how to start a free SpeedLine POS trial at Pizza Expo booth #1327
  • Come discuss your technology plans.

Visit us at either show for your personal demo or request a demo now.

Hope to see you there!