Restaurant Security: Managing Access to Avoid Internal Theft

POS ExpansionAccording to the Statistic Brain stats site, employee theft accounts for more than $50 billion in lost sales to employers in the Unites States each year, or about a 7% average of annual revenues. That’s an alarming number, and one many restaurant operators know all too well.

Statistic Brain also reports that approximately 75% of employees have stolen once, and 37.5% at least twice. Even if you trust the people working for you, those statistics mean putting the proper tools in place to protect the business is critical.

Know who’s doing what and when. Controlling access to vital areas of your business is your first line of protection. A POS system’s security settings can give each staff member unique credentials and access. These unique logins enable the system to keep track of every employee and each transaction. The extensive audit trails in SpeedLine POS, for example, provide the information to hold employees and managers accountable for their actions. That’s essential in protecting your business assets.

Locking down system access through fingerprint scanning allows you to grant staff access to only the information they need to do their jobs. Within the POS system, you can define security roles and permissions by department, or by individual employee if required.

Keep track of physical access and actions with video security. Restaurants often position cameras throughout the business, with most trained on employees. Tie in cameras with the POS by syncing up the clocks on the cameras and POS stations to match up footage with questionable transactions recorded by the POS, such as excessive voids or lower drawer counts, and determine whether theft is occurring.

Some POS systems integrate directly with video surveillance software, creating a searchable database of videos and transactions to speed up the detective work. This type of solution would allow you to view the actual transaction on screen for any part of the video that seemed suspicious, giving you solid visual evidence in a case of employee theft.

SpeedLine user? Watch this video to see how you can integrate security cameras with your POS.

 

Driver Insurance for Pizza & Delivery: What Every Operator Needs to Know

Delivery_customerEvery time one of your drivers hits the road on a delivery, they’re putting themselves and your business at financial risk. By not carrying a non-owned auto liability policy, you are leaving your drivers and your business uninsured if a driver has an accident, injures someone else, or damages property using their own personal vehicle while on the clock. Read more

5 Reasons Why You Should be Using Email Marketing for your Restaurant

EmailMarketing_Image courtesy of renjith krishnan at FreeDigitalPhotos.netGetting customers to order or walk in is the most challenging part of owning and operating a restaurant. It’s not as easy as hanging an open sign, and smart operators look beyond coupon books and newspaper ads to bring in new and loyal business. Read more

Restaurant Management: A Restaurant Technology Checklist for Pizza and Delivery Operators.

Restaurant operations can be complicated, but the right tools can streamline, simplify, and drive sales and profitability.

  • Online ordering.Web and mobile ordering give your customers convenient ways to order. And easy online access lets viewers browse all your menu selections, often enhanced with images. That’s why people spend more—and order more frequently—when they have the option to order online.

Read more

Two Keys to Online Ordering Revenue Generation

pizzaPiratesMobileWeb and mobile ordering drive revenue. What’s less clear is how.

Certainly there is a percentage of revenue you get through a website or mobile app that you might never get otherwise. With online options so readily available, some people just won’t make a phone call to order pizza anymore.

For some chains, order totals are higher online. You’ve seen statistics from the web ordering companies–from 5 to 35% increases in order size. Read more

SpeedLine User of the Month: TJ’s Pizza

546631_344110038991684_1263186826_nThis month, we are featuring  TJ’s Pizza in Regina, Saskatchewan. TJ’s is a Canadian franchise concept with nine locations in Saskatchewan and Alberta.

We interviewed Melanie Guilford, owner and operator of two TJ’s pizza locations, to find out what makes TJ’s different, and how SpeedLine makes things easier. As a longtime SpeedLine user, Melanie Guilford has plenty to say about their POS, their pizza, and how she got into the business: Read more

3 Ways to Cut Delivery Costs with Hidden POS Tools

DeliveryIn a delivery operation, driver pay, fees, mileage, and worker’s compensation premiums can add up to a significant part of your labor cost. This post looks at three ways you can use little-known tools in your POS to cut delivery costs. Read more

Restaurant Trends: Ingredient Transparency—What’s in That?

CHef_Menu_Image courtesy of Naypong at FreeDigitalPhotos.netA 2013 study by GlobeSpan, BBMG, and SustainAbility, found that nearly 86% of global customers rank ingredient transparency as “very important” or “important.” Consumers want to know what’s in their food, and as we move into 2015, this trend will see even more mainstream attention. Many people are consciously eating healthier, and restaurant operators are adjusting menu offerings to accommodate them. Read more

Restaurant Management: 6 Tips to Reducing Employee Turnover

Employee TurnoverHigh employee turnover is prevalent in the restaurant industry: the National Restaurant Association (NRA) estimates that the average turnover rate is 75%. The associated expense is often accepted as the cost of doing business—but a long term strategy for reducing it can have a major impact on a restaurant’s financial performance.

When you factor in the cost of recruiting, hiring, training, and shoring up employee morale, you may be surprised at the cost of high turnover. So what can you do to reduce it? Read more

Maintaining an Effective Customer Marketing Database: 5 Ways to Keep your Staff on Track

databasemarketing_Image courtesy of Ohmega1982 at FreeDigitalPhotos.netThe customer database is one of the most important tools for restaurant companies to keep up to date and accurate. It is the core of a delivery POS system, and with loyalty programs, even more important for overall customer satisfaction.

What is a typical customer worth to your business?  You’d be surprised at how much of your profit can be credited to your repeat business. Read more