Restaurant Operations: Why Some Chains Certify Staff to Train and Support the POS System

In the POS field: Milo Buckingham - Papa Murphy’s Canada

In the field: Milo Buckingham – Papa Murphy’s Canada

Restaurants typically rely on their point of sale vendor for installation and support services. But some chains take the extra step to help franchisees cut costs by certifying their own staff to handle POS installations, training, and in some cases technical support. Read more

Restaurant Operations: 3 Strategies to Optimize Labor and Schedule to Targets

optimize laborIn the restaurant business, where you’re watching every dollar, the ability to trim your labor costs down to the dollar is critical. And controlling labor can be the key to a profitable week. Let’s look at at how to optimize labor, and why it’s so critical to get our labor costs under control.

We know that fixed costs such as rent and utilities are beyond our control, while labor is a cost we can control. But there are lots of moving parts to consider. Read more

Best Restaurant Technology Blog Posts of 2016: The On Point top 10

Looking back, 2016 was an amazing year for innovation in restaurant technology. EMV rollouts and a range of new digital payment options drove major changes in payment processing for many restaurant brands. Online ordering continued to grow at an exponential rate. And we’ve seen a range of new developments in delivery—from third-party services to delivery by drone.

The top 10 most popular 2016 On Point posts offered insights into ways you can leverage restaurant technology (and the point of sale system in particular) to streamline operations and boost restaurant profit. Read more

From the Archives: 3 Ways to Make it Right – Dealing with Customer Complaints

customer complaints photoIt’s human nature: no matter how good the food and service, every restaurant will experience some complaints. What sets successful restaurants apart is how they handle them.

There is no question—customers who report a problem expect a quick answer. A fast and positive response can increase customer loyalty beyond what it was before the negative experience. But ignoring customer complaints can cost you customers. Not only the complainers, but potentially their friends (real and virtual), family, and anyone who reads their negative reviews online.  Check out these 3 tactics to dealing with customer complaints: Read more

Restaurant Marketing: Script Upselling to Increase Revenue

upselling with SpeedLine POSWinning new customers can be an expensive and time consuming venture. We understand how much more money and time it takes to win new customers. In this post, we’re focusing on how you can increase revenue by boosting add-on sales.

Upselling is all about increasing overall revenue by boosting the size of each order. To make it easy for staff to upsell consistently, build automatic suggestive selling prompts into your POS order screens.   Read more

Restaurant Management: The Big 4 Reports and Alerts to Watch

Restaurant managementLet’s face it. It can be hard to keep your finger on the pulse of your pizzeria every hour of every day. But your point of sale system can track events for you, so management can keep an eye on the big picture.

 

Are you using all four of these key POS tools to help reduce theft and drive efficiency?

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Restaurant Management: 4 Tips for Creating a Profitable System in Your Restaurant

restaurant profit and securityYou can create lean and profitable systems in your restaurant by fine tuning the systems you have in place. Manage money and margins with these four key controls.

 

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5 Ways Your POS can Help Prepare for the Holiday Rush

holiday shoppingThe holiday season is upon us, and for most restaurants, that means an uptick in business over the next month. Hungry holiday shoppers create an opportunity to turn new guests into regulars. But the key is in the preparation. Rushed visitors won’t be impressed if their order is late or out of stock. Or if staff are harried and unfriendly.

Here are five ways you can use the tools in your point of sale system to take full advantage of the increased sales volume. Read more

Restaurant Management: Increase Delivery Efficiency with Visual Dispatch

LiveMaps visual dispatch - efficient deliveryGone are the days of effectively running a pizza delivery operation with a pad of paper and a rotary phone.

Today, your business is sharing space with Amazon and Uber. And as a result, your customers’ expectations around delivery are very different today than they were a few years ago.

To compete in this new delivery space, a Visual Dispatch system gives you an edge. This can make it easier to plan routes and pair nearby orders for efficient delivery. Read more

Restaurant Management: Where are the Gaps in Your Labor Systems?

labor crew hard at workIn any economy, controlling labor can be the key to a profitable week. In the restaurant business, where you’re watching every dollar, the ability to trim labor costs is a survival skill.

We can be certain that at some point, we will face another recession. What cannot be so certain of is when. By doing the work now to prepare, you can set up your business to weather a downturn successfully.
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