By Tracey Stonebrook, Strategic Development Program Manager, North America/Ingenico Group
Hospitality is a dynamic industry and is constantly evolving, particularly with the integration of new technologies to engage customers and improve service quality. Hospitality executives need to be aware of key technologies in the market, including the latest developments in payment solutions. I’ve summarized three technologies that hospitality tech executives need to understand. Read more
If EMV and PCI are just letters to you, you should know that these acronyms represent important security standards for your business.
Did you know that if a guest uses a counterfeit or stolen, chip-enabled payment card in your restaurant, and if you are not using an EMV card reader, you are liable for any and all chargebacks? Chargebacks of this kind are on the rise. Read more
What steps are you taking today to ensure lean, profitable operations in the restaurant? Managing the flow of cash through the restaurant is a critical piece of your security plan. Read more
Looking back, 2016 was an amazing year for innovation in restaurant technology. EMV rollouts and a range of new digital payment options drove major changes in payment processing for many restaurant brands. Online ordering continued to grow at an exponential rate. And we’ve seen a range of new developments in delivery—from third-party services to delivery by drone.
The top 10 most popular 2016 On Point posts offered insights into ways you can leverage restaurant technology (and the point of sale system in particular) to streamline operations and boost restaurant profit. Read more
Nearly every operator we met at the 2016 International Pizza Expo was looking for ways to increase sales from web and mobile ordering, and reduce the associated costs.
Some were looking for new online ordering options; others, a more seamless user experience. Some pizzerias had already experienced a shift of more than 40 to 50% of their phone orders to web and mobile—but a surprising number of operators were just getting started online. Overall, these numbers represented a surprisingly small shift from our benchmark study results in late 2014. But with the restaurant operators who had embraced the online ordering model, the conversations at the 2016 Pizza Expo were different.
The move to online ordering has resulted in real reductions in labor costs for most restaurants, but a number of operators commented that it introduces new challenges as well. Read more
Do you follow On Point: The Restaurant Technology Blog? As we wrap the year, the On Point editorial team invites you to catch up on the top 10 posts of 2015. Read more
Are you getting the best deal? Understand the key cost centers in payment processing to find out whether you could be getting better credit card rates. Read more
Earlier this week, we released a new release of the SpeedLine point of sale software for EMV.
Watch a quick preview:
Focus on Secure Payments
Every payment transaction in this new release of SpeedLine point of sale is more secure: sensitive payment card data can never be retrieved from the SpeedLine POS database by malware. The POS does not store this information for any transaction.
With EMV chip card processing, you avoid liability for fraudulent card-present transactions. And the new EMV PIN pads also support contactless NFC for fast and convenient tap to pay, and pay by smartphone app such as Apple Pay or Google Wallet.
Plus, SpeedLine 7.2 is the first pizza and delivery point of sale application to earn validation against the new PA-DSS 3.1 standard.
SpeedLine 7.2 also adds support for Mercury StoreCard. Drive sales with StoreCard for gift, rewards, and mobile payment. And pay no transaction fees if you use Mercury for credit card processing.
Also in this release, find more enhancements specifically requested by SpeedLine users to:
- Caller ID
- Employee messaging
- Gift card payments
- Address and delivery zone validation
- Coupon expiration
- Menu building
- Kitchen monitor and make tickets
- And more.
In 2011, hackers stole thousands of credit card numbers from the point of sale systems in pizzerias across the United States. This June, another major breach targeted customers of a national casual dining chain. Just last week, the Delaware Restaurant Association warned merchants of the cause of a series of attacks on restaurants in that region, and the first news of a breach at a national quick-service chain hit the wires.
The common threat?
Remote access software—the tools typically used for point of sale technical support, and sometimes by restaurant operators to manage menus or reporting off-site. Read more
With the holiday season breaches at Target and Neiman Marcus taking over the news, data security and PCI compliance are getting tons of airtime. But the problem goes beyond retail; in fact, historically, the most frequent victims of data theft have been restaurants and their guests.
The PCI Data Security Standard mandates security controls in restaurants—including your point of sale system and network—to protect cardholder data.
As a restaurant operator, you bear most of the risk, responsibility, and costs associated with a data breach in your restaurants. Following a breach, owners face hefty fines, privacy notifications, ongoing audits, and mandatory reporting.
To protect your customers’ data, and safeguard your business: Read more