By now, you have no doubt heard the horror stories of data breaches resulting in stolen customer information at big box stores and large chain restaurants. But just because we only hear about breaches at large companies, it doesn’t mean they aren’t occurring in smaller chains and independent restaurants. In fact, hackers specifically target small retail businesses and restaurants that tend to have less rigorous security controls in place.
According to the Statistic Brain stats site, employee theft accounts for more than $50 billion in lost sales to employers in the Unites States each year, or about a 7% average of annual revenues. That’s an alarming number, and one many restaurant operators know all too well.
Statistic Brain also reports that approximately 75% of employees have stolen once, and 37.5% at least twice. Even if you trust the people working for you, those statistics mean putting the proper tools in place to protect the business is critical. Read more
By Tracey Stonebrook, Strategic Development Program Manager, North America/Ingenico Group
Hospitality is a dynamic industry and is constantly evolving, particularly with the integration of new technologies to engage customers and improve service quality. Hospitality executives need to be aware of key technologies in the market, including the latest developments in payment solutions. I’ve summarized three technologies that hospitality tech executives need to understand. Read more
If EMV and PCI are just letters to you, you should know that these acronyms represent important security standards for your business.
Did you know that if a guest uses a counterfeit or stolen, chip-enabled payment card in your restaurant, and if you are not using an EMV card reader, you are liable for any and all chargebacks? Chargebacks of this kind are on the rise. Read more
What steps are you taking today to ensure lean, profitable operations in the restaurant? Managing the flow of cash through the restaurant is a critical piece of your security plan. Read more
Nearly every operator we met at the 2016 International Pizza Expo was looking for ways to increase sales from web and mobile ordering, and reduce the associated costs.
Some were looking for new online ordering options; others, a more seamless user experience. Some pizzerias had already experienced a shift of more than 40 to 50% of their phone orders to web and mobile—but a surprising number of operators were just getting started online. Overall, these numbers represented a surprisingly small shift from our benchmark study results in late 2014. But with the restaurant operators who had embraced the online ordering model, the conversations at the 2016 Pizza Expo were different.
The move to online ordering has resulted in real reductions in labor costs for most restaurants, but a number of operators commented that it introduces new challenges as well. Read more
Do you follow On Point: The Restaurant Technology Blog? As we wrap the year, the On Point editorial team invites you to catch up on the top 10 posts of 2015. Read more
You understand the wealth of information available in your POS system, including important financial information. So you recognize how critical your password can be in securing your restaurant data. Ask yourself—is your password strong enough? Check these 4 tips for creating and managing passwords to enhance restaurant security: Read more
The EMV migration deadline has finally arrived in the US, and questions about why businesses should accept EMV chip cards are pouring in. A lot of these questions are based on incorrect information and myths that are rampant in the industry right now.
(Debunk these myths, watch a recorded version of our recent webinar – Fact vs. Fiction: EMY Myths Debunked)
First, we want to make it clear, that migrating to EMV is not a government mandate, it is a business decision for the merchants. However, it is recommended that merchants of all sizes migrate. Read more
Are you getting the best deal? Understand the key cost centers in payment processing to find out whether you could be getting better credit card rates. Read more