Replacing your POS? What to consider.
Upgrading or replacing your POS may be a decision you have been putting off for a while.
You’ve spent a lot of time with your POS. It’s easy to think in terms of problems and gaps—but an important step in evaluating POS systems is to clearly detail not only what you want to change, but also the capabilities and qualities you can’t live without.
Evaluate Your Needs
Ask your front-line employees what they like and dislike about the basic features, such as order entry, end of day reporting, and clocking in/out. Is your current system fully user-friendly? Where has your staff had to devise workarounds for errors and bugs?
Consider what features you use daily, and which ones you’ve never touched. Then consider requirements are restrictions on your choices that may be determined by your other technology vendors, such as your payment processor, security company, or online ordering vendor.
Write all of these points down, and begin to differentiate between your requirements for a new system, and the “nice-to-haves.”
Among the key factors to consider:
The very first thing to consider is your business concept and size—ideally, you’ll want a POS solution that can scale and grow with your restaurant. Are you a high-end, full service restaurant? Or are you takeout and delivery only? What are your main products?
For delivery concepts and pizzerias, finding a POS that can accommodate delivery and inventory for “create your own” menu items is paramount. As we discussed in a previous post, finding a POS that fits your concept should have equal, if not more, importance than all other deciding factors.
Top of mind lately is payment security. Many restaurants have not switched to EMV card readers despite liability changes and increasing chargebacks. And whether you use EMV or not, it’s still critical to ensure your new POS system is PA-DSS validated for PCI compliance.
The Test of Time
Will your POS choice stand the test of time? While it may sound cliche, this is one of the most important things to consider. POS systems are time consuming and expensive to replace, so it’s important you choose one that you believe will last. Reputation and track record may be as important to consider as the product’s feature set.
To help you understand some of the most critical operational requirements for a pizza or delivery POS system, check out Pizza Point of Sale – Right the First Time. Download it here.